Managing subscriptions

You can renew, cancel, and reactivate subscriptions on the My Subscriptions page of aop.com. On this page, you can also apply a discount code.

Accessing My Subscriptions

  1. Access and log in to aop.com.
  2. Click the Account icon, then select Dashboard.
    Account-SelectDashboard.png
  3. Click Manage Subscriptions.
    Select-Manage-Subscriptions.png

Managing subscriptions

On the My Subscriptions page, you can:

Action Details
Apply a discount code In the Discount Code field, input the code, then click Apply.
Apply-DiscountCode.png
Cancel a subscription Click Manage Plan, then click Cancel subscription and click Cancel subscription on the pop-up window that displays.
Cancel-subscription.png
Renew a subscription Click Renew Now, then click Renew Now on the pop-up window that displays. This action allows you to charge the next renewal amount due right now.
Renew-Now.png
Reactivate an expired subscription Click Reactivate Plan, then click Reactivate Plan on the pop-up window that displays.
Monarch-ReactivatePlan.png

Identifying account with expired subscription

If a student had a course that was purchased and assigned, then the subscription expires:

Students

Students will see the following:

  • Student Dashboard: States "No assignments to complete today."
  • Courses: Course displays but will has an Inactive Subscription status chip on the course.
  • Calendar: Assignments display on the calendar.
  • Launching an assignment: If the student tries to launch an assignment from the Courses or Calendar page they receive an error.
Parents

Parents will see the following:

  • Dashboard: Course has an Inactive Subscription status chip (previously Available).
  • Courses: Course displays but will has an Inactive Subscription status chip on the course.
  • Calendar: Assignments display on the calendar.
  • My Tasks: Parents can still view and complete grading tasks.
  • Reports: Parents can still run reports for course.
  • Management: The course displays "inactive" next to the name and has a Manage Subscription link that launches aop.com.

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