Review this list of questions and answers to help resolve problems you may be having. If following the instructions below doesn't resolve it, or your issue is not listed, contact us.
FAQ — Managing students
Student information is currently located in Monarch Classic. Use the steps in Managing student users to open Monarch Classic and locate student information such as their first name, last name, and username.
You can change a student's password in the LMS by following the steps in Managing student users.
Be aware that changes to student name and username will not automatically be applied to your AOP.com account. You will need to call 1-800-622-3070 for assistance with updating student information in AOP so that it’s consistent with any updates made here.
FAQ — Technical issues
The platform is detecting a viewport size on your laptop that is smaller than 960 pixels in width.
The new Monarch platform works on a variety of device sizes, including mobile devices. Launching an assignment to preview it (parent), grade it (parent), or complete it (student) is only available on devices with a viewport size of 960 pixels or greater. The viewport size is different than the manufacturer's listing of pixel resolution on the device. To see what your device's viewport size is you can visit whatismyviewport.com. It will display the sizing on your screen.
If you are seeing the blue message, "To view assignments, please switch to a tablet or desktop device," then that device's viewport size is not large enough to display the new player. This limit is in place to ensure the best experience with the content.
The platform is detecting a viewport size on your tablet that is smaller than 960 pixels in width.
The new Monarch platform works on a variety of device sizes, including mobile devices. Launching an assignment to preview it (parent), grade it (parent), or complete it (student) is only available on devices with a viewport size of 960 pixels or greater. The viewport size is different than the manufacturer's listing of pixel resolution on the device. To see what your device's viewport size is you can visit whatismyviewport.com. It will display the sizing on your screen.
If you are seeing the blue message, "To view assignments, please switch to a tablet or desktop device," then that device's viewport size is not large enough to display the new player. This limit is in place to ensure the best experience with the content.
Try holding the tablet in landscape mode, where the widest side is on top. This often will resolve the issue for many tablets. Phones or small tablets are likely not supported.
This is likely a caching issue. Have your student clear their browser's cache and cookies.
This is likely a caching issue. Clear your browser's cache and cookies.